This Privacy Policy explains how SparksHealth (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit sparkshealth.com, create an account, place an order, contact our support team, or otherwise interact with our website. We collect only the information reasonably necessary to operate the store, process orders, provide customer service, maintain website security, and improve our services.

SparksHealth does not sell your personal information to third parties.

1. Information We Collect

We may collect information that you provide directly to us as well as certain technical information generated automatically when you use SparksHealth.

Information you provide

Depending on how you use the Website, this may include:

• your name;
• email address;
• phone number;
• billing and shipping address;
• account login details, if you create an account;
• order and purchase information;
• messages sent to customer support;
• information submitted through contact forms;
• your email address if you subscribe to promotional communications.

We encourage customers to provide only the information necessary to complete an order or request.

Information collected automatically

When you visit SparksHealth, certain technical information may be collected automatically, including:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages viewed;
• referring website or page;
• date and time of access;
• interactions with Website features;
• cookie and session information.

We use this information to maintain Website functionality, understand how visitors use SparksHealth, detect technical problems, and help protect the Website from fraud and abuse.

2. How We Use Your Information

SparksHealth may use the information we collect to:

• process and fulfill orders;
• manage customer accounts;
• confirm purchases and payments;
• send order confirmations and shipping updates;
• provide tracking information where available;
• respond to customer questions and support requests;
• communicate with customers about their orders;
• detect and prevent fraud or suspicious activity;
• maintain Website security;
• improve Website functionality and customer experience;
• maintain accounting, transaction, and administrative records;
• comply with applicable legal obligations;
• send promotional communications where you have chosen to receive them.

We may also use aggregated or anonymized information to analyze Website performance and understand general customer behavior.

3. Payment Information

Payments made through SparksHealth may be handled by third-party payment providers. When an external payment provider is used, payment information is processed through that provider’s systems and is subject to its own privacy and security practices. SparksHealth receives only the information reasonably necessary to confirm, process, or manage a transaction. We do not ask customers to send full payment card numbers, card security codes, passwords, or other sensitive payment credentials through ordinary email or general contact forms.

4. Cookies and Analytics

SparksHealth uses cookies and similar technologies to support Website functionality and understand how visitors interact with the Website.

Cookies may be used to:

• remember items placed in your shopping cart;
• maintain login sessions;
• remember Website preferences;
• support checkout functionality;
• improve Website security;
• analyze traffic and Website performance;
• identify referral or affiliate traffic where applicable.

Some cookies are necessary for SparksHealth to function properly.

You can control or disable cookies through your browser settings. However, blocking certain essential cookies may prevent features such as the shopping cart, account login, or checkout from working correctly.

5. How We Share Information

SparksHealth may share personal information with selected service providers when reasonably necessary to operate the Website and complete customer orders.

These providers may include:

Recipient	Purpose
Payment providers	Processing and confirming payments
Shipping and fulfillment providers	Preparing and delivering orders
Hosting and technology providers	Operating and securing SparksHealth
Email service providers	Sending transactional and permitted marketing emails
Analytics providers	Understanding Website traffic and performance
Fraud-prevention services	Detecting suspicious or unauthorized activity
Professional advisers	Legal, accounting, or compliance support

Service providers receive only the information reasonably required to perform their services.

We may also disclose information when required by applicable law, court order, legal process, or a lawful request from an authorized government or regulatory body.

SparksHealth does not sell customer personal information or provide it to unrelated third parties for their own independent marketing purposes.

6. Order and Shipping Information

To prepare and deliver an order, SparksHealth may provide shipping or fulfillment partners with information such as:

• customer name;
• shipping address;
• telephone number where required;
• order reference;
• delivery information necessary to complete the shipment.

Shipping providers may process this information under their own privacy policies.

If SparksHealth uses multiple warehouses or fulfillment locations, order information may be shared with the provider responsible for preparing or delivering your order.

7. Marketing Communications

If you choose to receive promotional communications from SparksHealth, we may send information about:

• new products;
• product availability;
• restocked items;
• special offers;
• promotions;
• Website updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting SparksHealth directly.

Unsubscribing from marketing emails will not prevent SparksHealth from sending necessary transactional messages relating to an existing order, account, payment, or customer support request.

8. Data Retention

SparksHealth retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example:

• order records may be retained for accounting, tax, fraud-prevention, and customer-service purposes;
• account information may be retained while your account remains active;
• customer support correspondence may be retained where necessary to resolve issues or maintain service records;
• marketing contact information may be retained until you unsubscribe or request removal.

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal and recordkeeping obligations.

9. Data Security

SparksHealth uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• unauthorized access;
• loss;
• misuse;
• alteration;
• unauthorized disclosure.

These measures may include secure Website connections, access restrictions, account controls, security monitoring, and other protective technologies.

However, no online system, electronic transmission, or storage method can be guaranteed to be completely secure.

Customers should therefore avoid sending passwords, full payment credentials, medical records, or other unnecessary sensitive information through ordinary email or Website contact forms.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• request access to personal information SparksHealth holds about you;
• request correction of inaccurate or incomplete information;
• request deletion of certain personal information;
• request restrictions on certain processing activities;
• object to certain uses of your personal information;
• withdraw consent where processing is based on consent;
• unsubscribe from marketing communications.

To submit a privacy-related request, contact:

support@sparkshealth.com

We may need to verify your identity before processing certain requests.

Certain information may need to be retained where required for accounting, tax, fraud-prevention, legal, transaction-record, or other legitimate business purposes.

11. Sensitive Information

SparksHealth does not request unnecessary sensitive personal information through general Website forms or ordinary email.

Please do not send information such as:

• medical records;
• detailed private health information;
• government identification numbers;
• passwords;
• banking credentials;
• payment card security codes;
• other highly confidential information unless SparksHealth specifically requests it through an appropriate channel.

If specific information is required to provide a service, SparksHealth will explain why it is needed.

12. Third-Party Websites and Services

SparksHealth may contain links to third-party websites or services, including payment providers, shipping providers, manufacturers, or other external resources. Once you leave SparksHealth, the privacy practices of the third-party website or service apply. SparksHealth is not responsible for the privacy practices, content, security, or data-handling procedures of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

13. Children’s Privacy

SparksHealth is intended for adults and is not directed toward children. We do not knowingly collect personal information from individuals who are not legally permitted to use the Website or purchase products offered through SparksHealth. If we become aware that personal information has been collected from a minor contrary to applicable requirements, we may take reasonable steps to delete that information.

14. Business Transfers

If SparksHealth is involved in a merger, acquisition, restructuring, sale of assets, financing transaction, or similar business event, personal information may be transferred as part of that transaction. Where required, personal information will continue to be handled in accordance with applicable privacy requirements.

15. Changes to This Privacy Policy

SparksHealth may update this Privacy Policy from time to time to reflect changes in the Website, services, technology, business practices, or legal requirements. The current version will be published on this page, and the Last updated date will indicate when the latest revision became effective. We encourage customers to review this Privacy Policy periodically.

16. Contact SparksHealth

If you have questions about this Privacy Policy, how SparksHealth handles your personal information, or if you want to submit a privacy-related request, contact us at:

Email: support@sparkshealth.com
Website: sparkshealth.com

Last updated: September 2026