Sparks Patient Experience
Patient Survey
Patient Satisfaction is the focus of Sparks Health System. The patient
experience is an integral part of care that can contribute to enhanced
patient outcomes. Sparks Health Systems is committed to providing
excellent service and has implemented several programs to ensure our
patients and their family’s needs are addressed and that they are
comfortable during their stay.
Sparks measures our patient’s experience through the use of a patient satisfaction survey distributed by PressGaney Associates.
The industry leader, PressGaney processes nearly 9 million surveys
yearly and they allow hospitals to benchmark survey responses against
other hospitals nationally. The PressGaney patient survey is designed to
measure certain factors in detail so we can ensure that all of our
patients and families needs are being met. The areas measured include:
-
Admission and discharge process
- Meals
- Rooms
- Nurses
- Testing and Treatment
- Visitors & family
- Physicians
- Personal issues
- Overall assessment
PressGaney randomly selects Spark’s patients to answer a patient
satisfaction survey. Whether you have stayed in the hospital as an
Inpatient, have had a procedure performed at Outpatient Ambulatory
Surgery Center, have been seen in our Emergency Dept. or been seen by
our Home Health Agency, your comments and answers are very important to
our organization. If you are randomly selected and receive a survey,
please take the time to complete it and mail it back. When you return
your survey, it helps us to identify areas of opportunity where we can
improve care.
We are continue striving to ‘Make life healthier – for our patients and our entire community.
You may contact our Patient Experience office by calling 479-441-4707 or
if you have a question or concern you may email our office by
clicking here.