Grievance Programs
Sparks Patient Experience
Patient Complaint/Grievance Resolution
Patient Satisfaction is a top priority at Sparks Health System. In
order to continually improve patient satisfaction, Sparks Health System
has established a patient grievance process that helps to identify and
address patient concerns, complaints and grievances in a timely manner.
We strive to resolve any issue in a consistent, effective and timely
manner at the point of care and immediately in any situation that places
the patient in immediate danger. The majority of issues that are
identified are address immediately with others addressed with the
patient’s caregivers or others in direct authority.
Sparks Health Systems views patient concerns, complaints and grievances
as opportunities to improve services provided to our patients. Sparks
patients or patient’s designated representatives are informed of the
process for internal and, when required, external reporting of concerns,
complaints and grievances and actions to be taken. This process also
enables Sparks Health Systems to track and trend the effectiveness and
management of all reports.
If you have further questions please contact the Sparks Patient Experience office at 479-441-4980.